South West Rocks Local
Police Checked ✓
WWCC Verified✓
Fully Insured ($10M)
Someone to call when technology has you stumped.
Local, patient tech support for residents of the Macleay Valley. Get real, friendly answers in plain English—with no jargon, and absolutely no judgement.
“Don’t worry about bothering the kids or grandkids anymore. I’m here to help!”
📍 Based in South West Rocks. Serving Kempsey, Crescent Head, Hat Head, Stuarts Point, and more.
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askmarc.com.au
● Patient & Jargon-Free
We’ve All Been There
Does any of this sound familiar?
Confusing alerts, error messages, or unexpected windows popping up on your computer, phone, or tablet, and you aren’t sure what to do, or if they’re safe to click?
Brought home a new smartphone, tablet, or computer and find yourself feeling completely overwhelmed by all the initial setup and transfers?
Received a suspicious, off-looking text message or email and want a reliable second opinion before you make a costly mistake?
Feeling embarrassed or hesitant to reach out and bother your techy mate, children, or busy grandchildren for the third time this week?
“You don’t need to struggle alone or guess.”
Most people manage their technology beautifully day to day. But amid moments of uncertainty, having a trusted local person to call delivers perfect independence and confidence. That is exactly what AskMarc is for.
AskMarc Services
Here’s what I can help you with
If you want patient explanations, clear advice, and a helpful hand, just AskMarc.
No task is too small.
New Phone, Tablet, PC, or Laptop Setup
Get your new device ready fast. We handle data transfer, account setup, updates, and essential apps—so everything feels familiar from the start. No stress, no guesswork. Just a fully personalised device, working the way you want.
Virus & Safety Check
Is your device running slow or acting strange? We perform thorough virus scans and safety checks. Remove malware, fix vulnerabilities, and restore peak performance. Keep your data and privacy secure with expert care.
Hardware Diagnosis
If the problem turns out to be the equipment itself, we’ll refer you to a trusted local service provider who can actually fix it. But first, we’ll do our best to narrow it down and give you all the information you’ll need to provide them to help speed up the fix, and give you a clear idea of what to expect.
New Home Technology Setup
Simplify your smart home, devices, and entertainment systems. We handle new tech setup so everything works seamlessly together. No frustration, just intuitive, modern convenience. Let us connect and configure it all for you.
Scam & Spam Protection
Shield your inbox and phone from scams and spam. We block unwanted messages, identify phishing attempts, and secure your personal data. Stay safe with proactive protection that gives you peace of mind.
Relatable Software Help
Apps shouldn’t be confusing. We offer friendly, jargon-free help with usage, updates, and settings. Learn at your own pace. Fast, relatable support for everyday tech problems.
Password Safety Helper
Stop reusing weak passwords, without having to remember ridiculously complex passwords for everything. We help create strong, unique passwords and set up a password manager. Enable two-factor authentication and secure your online life. One simple system for total password safety.
Digital Estate Planning
Secure your digital legacy. We help organise passwords, accounts, and online assets so your wishes are honoured. Plan ahead for social media, cloud storage, and financial accounts. Peace of mind for you and your family.
Files & Storage Cleanup
Tame digital clutter. We organise, deduplicate, and manage your files across devices and cloud storage. Free up space and find what you need instantly. Simple, secure, and tailored to your workflow.
Media Digital Update
Transform your cherished memories. I convert and enhance old photos, VHS tapes, slides, negatives, and camcorder footage into stunning digital formats. Perfect for modern screens and sharing. Relive every moment, preserved and improved.
Transparent Costs
Pocket-friendly Pricing
Straightforward pricing that is cost-of-living conscious. Choose the plan that guarantees peace of mind.
- 60 minutes of telephone support included each month.
- Direct line access — speak to Marc, not an offshore call centre.
- No remote screen takeover — you hold the controls, Marc talks you through.
- Flexible: monthly plan can be cancelled at any time.
- Peace of mind knowing you’ve always got a trusted backup.
- In-home visit scheduled at a time that works for you.
- No surprise travel surcharges — simple flat rate.
- Honest billing: only charged for time spent helping.
- Obligation-free quotes.
- Tailored to your needs and budget.
- Your memories and personal information handled safely.
*AskMarc does not charge fee surcharges if I cannot diagnose your problem. If an issue is physical hardware damage, I diagnose it for a flat $30 call-out fee and refer you onwards safely, with a report on what I’ve tried and tested to make talking to the hardware expert easier.
About Marc
Who is Marc?
I’m Marc Larkin — a South West Rocks local who believes technology should serve people, not confuse them. After a lifetime helping corporations, businesses, and the government to get what they need from their technology, I’ve started AskMarc because I see too many of my friends and relatives struggling quietly, hesitant to ask for help, or falling victim to scammers. After all, they didn’t have someone that they could trust to call.
My philosophy is simple: no jargon, no judgement, and absolute transparency. I’ll never charge you if I can’t fix something, or tell you who can and what you’ll need to tell them, I’ll never take control of your screen, and I’ll always explain exactly what I’m doing and why.
Clear Answers
Frequently Asked Questions
How quickly does AskMarc respond to enquiries?
Enquiries submitted via the contact form or by email are typically responded to within 24 hours. For phone and SMS, Marc is available Monday to Saturday, 8am to 6pm AEST. In genuine urgent situations, Marc does his best to respond as quickly as possible.
What devices and operating systems does AskMarc support?
AskMarc supports Windows PCs, Android smartphones and tablets, and smart TVs. Whether you’re using Windows 10, Windows 11, or Android, Marc can guide you through common issues, setups, and security configurations in plain English.
Can AskMarc fix cracked screens or broken hardware?
No, AskMarc does not do physical repairs like replacing cracked laptop screens, phone backplates, or keyboard components. Instead, Marc diagnoses the exact issue first, saving you from confusing advice. If physical repair is needed, Marc refers you to trusted regional repair experts so you don’t get overcharged.
How does the monthly subscription work?
With the monthly subscription, you have Marc’s direct phone number (0439 912 982). When a technological problem has you stumped, you simply give Marc a call. He will talk through your problem step-by-step. Each support phone call counts towards your included 60 minutes. There’s no remote takeover of your screen — just friendly, patient guidance to keep you independent.
How much does a phone support call actually cost?
The monthly subscription is $25/month and gives you 60 minutes of direct phone support with Marc. There are no call charges on top of this — the subscription covers all telephone support within your monthly allotment. One-off calls outside a subscription are handled via an in-home callout booking.
What if I use up my 60 minutes?
If you exceed the included 60 minutes of telephone support in a single month, Marc will let you know. Standard callout rates apply for additional support. There are never any surprise charges, and Marc will always check with you first.
Can I cancel the monthly subscription at any time?
Absolutely. There are no lock-in contracts and no cancellation fees. Simply let Marc know by phone or email, and the subscription will cease at the end of your current billing month. You keep full access to your remaining minutes for that period.
What happens if you can’t fix my problem?
AskMarc does not charge a fee if the problem cannot be diagnosed. If the issue turns out to be physical hardware damage (e.g., a broken screen, failed hard drive), Marc will diagnose it for free and refer you to the right local repair specialist. You will never be charged for time that didn’t produce a result.
Will AskMarc come to my house?
Yes! If a problem cannot be fixed over the phone or you prefer in-person help, Marc does home callouts. Home visits are available across South West Rocks, NSW (minimum 30-minute callout fee applies) and the wider Macleay Valley region (minimum 1-hour callout fee applies).
Do you travel to areas outside South West Rocks?
Yes. In-home callouts are available across the broader Macleay Valley, including Kempsey, Crescent Head, Hat Head, Stuarts Point, and surrounds. The flat rate for areas outside South West Rocks is $50/hour with a minimum 1-hour callout. Phone support is available Australia-wide.
Will AskMarc ever take over my screen remotely?
No — never. AskMarc’s phone support model is specifically built so that you always hold the mouse and keyboard. Marc talks you through each step clearly and patiently. Remote screen access is a common vector for scams, which is exactly why AskMarc does not use it.
What is Digital Estate Planning?
Digital Estate Planning is the process of recording your online accounts, digital subscriptions, stored memories, and important passwords so loved ones can access them when the time comes. Without a clear record, these accounts can be lost forever. Marc helps you create an organised, securely stored digital record at your own pace.
Is my personal data and privacy safe?
Your privacy is a priority. AskMarc only collects the minimum information needed to provide support (your name and contact number). Your data is never sold or shared with third parties. Marc operates as a registered Australian business (ABN 66 154 735 398) and holds a valid National Police Check and WWCC.
Is AskMarc insured, police-checked, and registered?
Yes, absolutely. For your total peace of mind, AskMarc is a registered Australian Business (ABN 66 154 735 398) and is fully backed by specialised IT insurance with Vero Insurance (AAI Limited). This includes $10,000,000 in Public & Products Liability and $1,000,000 in Professional Indemnity (iTech) cover. Additionally, Marc holds an active National Police Check and a certified Working with Children Check (WWCC). Your home, devices, and personal information are treated with complete safety and privacy.
How to Reach Out
Let’s solve your tech puzzles.
Feel free to fill out this simple contact form. Or, if you prefer immediate human contact, call or text Marc directly. You won’t get a call centre — you get Marc himself.
Local Base Address
South West Rocks, NSWServicing Macleay Valley, NSW
WWCC & National Police Check verified. Registered Australian Business, ABN 66 154 735 398.
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